Software issues can be difficult to track down, so we’ll reset all settings to make sure we erase the problem completely. When you reset all settings, all of the data from the Settings app on your iPhone will be erased. Then, tap Add Account and follow your iPhone’s prompts to re-enter your account information. To add your account back to your iPhone, go back to Mail -> Accounts. Finally, tap the red Delete Account button at the bottom of the screen, then tap Delete Account again when the confirmation alert appears on your iPhone’s display. Then, under Accounts, look for the email account you want to delete and tap it. To delete an email account on your iPhone, open the Settings app and tap Mail -> Accounts. Don’t worry - deleting an email account on your iPhone will not delete your actual email account. Delete Your Email Account, Then Add The Email Account Againĭeleting and reentering your email account information resets your email’s server identity certificates, which allow your email account to be verified by the Mail app.Use a finger to swipe up on the Mail app until it no longer appears in the App Switcher. To close out of the Mail app, double-click the Home button, which will open up the App Switcher.
#Outlook identity verification software
This can occasionally resolve minor problems if the app’s software crashed while you were using it. When the mail app isn’t working properly, try closing out of the app and reopening it. You can release the button once the Apple logo appears at the center of the display on your iPhone. Wait around a minute, then press and hold the power button again to turn it back on. Use a finger to swipe the red power icon from left to right to turn off your iPhone. To restart your iPhone, press and hold the power button until you see slide to power off appear near the top of your iPhone’s display. This simple step can occasionally fix a minor software glitch that could be causing this error. If you receive an alert saying that your iPhone “cannot verify server identity”, the first thing to do is restart your iPhone. What To Do When Your iPhone “Cannot Verify Server Identity”